Guide to working with us | Firefly Innovation

Your Guide to working with Firefly Innovation

At Firefly Innovation, we bring energy, empathy and deep expertise to help you move forward – whether you're navigating complex change, unlocking new ideas, or aligning teams around a shared direction.

We don't believe in one-size-fits-all. Every session we run, from strategy workshops to community consultations or multi-party innovation workshops, is designed with care, grounded in purpose, and tailored to your participants.

Below are some insights into what it is like working with Firefly Innovation because when you’re doing important work, the how really matters.

Fully present means not always available

When we’re with clients, we’re fully with them. That means we might not be instantly reachable while we’re prepping your session – but we’re always working in the background, and when it’s your turn, we’ll be fully there too.

We handle your stakeholders with care

We know when your name is on the invite. Your reputation is on the line. We do our homework, design with intention, and make sure people come away feeling heard – even when the conversations are challenging. We also pay close attention to how things are framed – crafting our wording carefully to navigate sensitivities. It’s not just what we say – it’s how we say it that matters.

We don't wing it - but we don't force it either

We’ve spent over 15 years building a serious innovation toolkit. We bring the right methods, models and creative sparks to get to the outputs you need. Sometimes we’ll ask your permission to tweak timings or take a different path to ensure we get to the desired results, but rest assured this is fully intentional.

We like a heads up on the tricky stuff

Got strong personalities, organisational politics, or difficult dynamics that might surface on the day? That’s normal, and absolutely manageable. Just let us know in advance so we can plan accordingly.

We design for ALL participants

That means accessible, inclusive sessions that cater for different learning styles, energy levels and accessibility needs. We also create a safe space where everyone can feel valued, and all voices are heard. Tell us what you need – we’ll adapt.

Sustainability built in

Our commitment to people and planet runs through everything we do. That means sustainability isn’t just something we add on– it’s baked into the process. From the venues we choose, to how we travel, what we print (or don’t), how we cater, and the materials we use – we’ll consider the impact at every step. We’ll also work with you to make values-led choices that align with your organisation’s commitments too.

Ready to make your next session count?

Whether you need expert facilitation, innovation support, or a fresh way to bring people together – we’d love to help.

Book a call